HK - Support

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Activity overview

Latest activity by HK - Support
  • HK - Support created an article,

    Tutor Application

    How long does it take for me to receive application result? In general, our Tutor Managers onboard new tutors twice in a month. (It may vary depending on the country's situation that you belong). T...

  • HK - Support created an article,

    Contact Us

    Please send information to and  

  • HK - Support created an article,

    Find Out More

    Wizmo Tailor your teaching plan and make learning relevant. Find out more at Wizmo:   SOFASODA Develop digital skill sets and knowledge of tomorrow to level up today Car...

  • HK - Support created an article,

    Using Practices

    What is practice? These quizzes are created by tutors, sample questions from previous exams and reviewed by our dedicated Snapask Teammates. Students can test themselves based on their own choice ...

  • HK - Support created an article,

    Course Related

    Can Snapask course be refunded?   It is not applicable for a refund. If you need further assistant, please contact Customer Service at 3706 5070 from 10 am-7 pm (Mon- Fri) or email at cs-hk @snapas...

  • HK - Support created an article,

    Apply for a refund

    How do I apply for a refund? Credit card payment: Please contact us with the reason for refund. We will contact you at our earliest time possible. Google Play payment: Please contact Google Play s...

  • HK - Support created an article,


    What is auto-renewal? To save users from tedious operational approach on making purchase, app store provides the auto-renewal feature. Therefore, you won’t need to subscribe to the package every m...

  • HK - Support created an article,

    Purchasing Subscription

    What is Snapask Subscription? One of Snapask' s missions is to bring a change to our education and create a better future for our next generation. As we aim to provide high quality academic support...

  • HK - Support created an article,

    Auto Logout (Multiple Login)

    Why does my account always log out automatically? Auto logout usually will not happen to you if you are only using 1 or 2 devices. If you are only using up to 2 devices and you experience the auto-...

  • HK - Support created an article,

    Tutor Ratings

    What are tutor ratings? Tutor ratings give students a way to send feedback about their session with you. At the end of every session, students may leave a rating from 1 to 5 stars, with 5 being the...