HK - Support

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  • Course Related

      Where can I get course materials and notes?  Students who have purchased the course can watch it on the App or on their computer.  Version of the app> To take lessons, go to the Snapask app's "Le...

  • Contact Us

    Snapask Customer Service Office hour: 10:00 -23:00Phone: 3706 5070 Whatsapp: 3001 5625 / 3001 6634 Address: 5/F, The Cameron, 33 Cameron Road, Tsim Sha Tsui, Kowloon, Hong Kong   Please send inform...

  • Auto-renewal

    What is auto-renewal? To save users from tedious operational approach on making purchase, app store provides the auto-renewal feature. Therefore, you won’t need to subscribe to the package every m...

  • Find Out More

    Wizmo Tailor your teaching plan and make learning relevant. Find out more at Wizmo: https://wizmo.snapask.com/   SOFASODA Develop digital skill sets and knowledge of tomorrow to level up today Car...

  • Tutor Application

    How long does it take for me to receive application result? In general, our Tutor Managers onboard new tutors twice in a month. (It may vary depending on the country's situation that you belong). T...

  • Using Practices

    What is practice? These quizzes are created by tutors, sample questions from previous exams and reviewed by our dedicated Snapask Teammates. Students can test themselves based on their own choice ...

  • Apply for a refund

    How do I apply for a refund? Credit card payment: Please contact us with the reason for refund. We will contact you at our earliest time possible. Google Play payment: Please contact Google Play s...

  • Purchasing Subscription

    What is Snapask Subscription? One of Snapask' s missions is to bring a change to our education and create a better future for our next generation. As we aim to provide high quality academic support...

  • Tutor Ratings

    What are tutor ratings? Tutor ratings give students a way to send feedback about their session with you. At the end of every session, students may leave a rating from 1 to 5 stars, with 5 being the...

  • Email Verification

    How long does it take to receive the email verification? In general, you will receive the email verification within 1 minute. If you still haven't received it, please wait for a couple more minutes...