Here are some tips and reminders to help you conduct good sessions:
- Follow the PDCA standards for sessions. Tutors are expected to follow the PDCA standards whenever they assist students. To learn more, please refer to the Tutor Handbook.
- Respond promptly. Once you start a session, you have 15 minutes to respond to a student. If the student has clarifications or needs additional explanations, please send responses within 15 minutes of the student’s follow-up request.
- Manage expectations. If you need additional time to send or explain your solution, please inform the student (e.g., “I’m still working on your question. Please give me 2 more minutes.”).
- Stay calm and professional. If you encounter any issues during the session, please stay calm and reach out to us for support. Here are the steps for reporting a session.