What is the upgrade/downgrade subscription feature?
When you pay with a credit card, you may upgrade or downgrade your subscription:
- Upgrade: Switch to a plan with more sessions per month
- Downgrade: Switch to a plan with fewer sessions per month
The availability of these options depends on the terms and conditions of your subscription. Please reach out to our customer support team should you need further assistance.
How can I upgrade or downgrade my subscription?
You can file a request through your plan management page. You must request an upgrade or downgrade at least 7 working days before your next billing date.
When you upgrade or downgrade your subscription, the change will take effect on the following billing cycle. If you need further assistance, please feel free to reach out to our customer support team.