I need help. Whom can I contact?

If you're unable to find a fix after reading through all these FAQs, you may reach out to us via the following ways:

Through the App

1. Login to your Snapask account on the app
2. Click on the bell icon at the upper right of the screen
   
   
3. Click on “Contact us”, then select “Start a Conversation” to open a support ticket
    
   
4. Send us a description of the issue, as well as:
   • Your phone model and OS version (e.g., iOS or Android, with version number if possible)
   • Your Snapask app version

Through the Website

1. From this FAQ page, click on “Submit a request” on the upper-right of the page
   

2. Fill in the form to open a support ticket. Please make sure to include:

• The email address you use for your Snapask account
• Your browser version