SG - Support
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ArticlesRecent activity by SG - Support
I have a question about course access
I've bought a course. How do I start watching the videos? Welcome aboard! Ready to start learning? There are two ways you can access your course: In app: Log into your Snapask account Tap on the W...
How long does the application take?
Starting June 2021, new tutors will be onboarded only during the following months: March - April June - July Tutors may still submit applications anytime during the year, but these will only be p...
What do I need to know to conduct a good session?
Here are some tips and reminders to help you conduct good sessions: Follow the PDCA standards for sessions. Tutors are expected to follow the PDCA standards whenever they assist students. To learn...
What do I need to submit with my application?
Our standard requirements for tutor-applicants are Singapore GCE 'O' and 'A' Level certifications as well as a university matriculation card or university transcript. Applicants who have already gr...
I have a question on my Question History
Can I still view completed sessions in the app? Yes, you can! We understand that you often want to check back on some of the answers Tutors gave. Here's how you can view previous sessions: Go to t...
I have a question about designated questions
How can I ask questions to my Favourite Tutor? (Designated Question) Excited to ask your Favourite Tutor a new question? To ask a Designated Question, you can use one of these methods: Method 1: Se...
I have a question about Favourite Tutors
What is Favourite Tutor? Sometimes, you come across a great Tutor whose teaching style works well for you. In Snapask, you can easily build a list of those Tutors with the Favourite Tutor feature. ...
I have a question on recommending tutors
What exactly are tutor recommendations? Recommendations allow you to share a great session that you've had. When you recommend a session, the session will be displayed or shared on the Snapask app!...
I have a question on rating the tutors
What are Tutor Ratings? If you have ever used an app that asked you to rate someone or something, it's basically the same thing! Tutor Ratings allow you to send feedback about how well the Tutor as...
I have a question on checking my session balance
How do I check my current session balance? We made it very easy for you to look for your current session balance. There are 2 ways for you to check on it from the app: Through the "Ask Now" button...