Asking Question

How do I ask a new question?

To start the session with tutor: 

1. Log in to Snapask on website or mobile App 
2. Click "+ Ask Question" button 
3. Choose your subject and curriculum
4. Snap a picture or your question and type in your question.

Your question is submitted to our tutors to pick up. *You may choose a favorite tutor to pick up your question too with our favorite tutor feature!

All our tutors had to meet our high requirements in order to be approved as a tutor on Snapask! However, there may be times where the matched tutor does not match your expectations. You can decline and reject tutors that you don't want to learn with up to 3 times for every question submitted. You will be paired with the 4th tutor that picks up your questions.

What do the curriculums represent?

Snapask provide region based curriculum. We encourage you to choose your current curriculum at school. 

Curriculum is only to represent your study level. So that when your question is being asked to tutors, they can provide the proper answer accordingly. If you are taking advanced or supplementary classes, not following the current curriculum, you may choose one that represents your study level. 

Make sure that answers you may receive from tutor will be based on the curriculum you choose.

What should I do if the subject I want to ask is not on the list?

We're currently expanding support for subjects in curriculums around the globe. For us to understand the most desired subjects, please submit a subject and curriculum that you’d like to learn here.

Can I take a picture of my entire homework?

Yes, if necessary. If not, try to snap your specific question only!

There are times where your specific question requires you to include previous information and you may include the entire homework, in this case, to allow the tutor to understand the question better. 

Please be clear with the tutor on which specific question you need to be solved. If you have more than one question, you may start a new session to continue.

How many questions can I ask in a session?

We ask you to raise one question for each session. If you have more than one to ask, please send another question request for remaining questions on app.

How many questions can I ask simultaneously?

There is currently no limit on how many questions a student user can ask simultaneously. But please remember that the tutors expect you to respond to their answers quickly, and might end the session if you leave them idle more than 15 minutes.

Can I use web browser to ask questions?
Yes. You can use your laptop or desktop computer to ask questions through website.

Can I use mobile browser to ask questions?
No. You will need to download Snapask app if you would like to ask questions through your mobile phones.