Auto-renewal

What is auto-renewal?

To save users from tedious operational approach on making purchase, app store provides the auto-renewal feature. Therefore, you won’t need to subscribe to the package every month. As you purchase with credit cards, the subscription is auto-renewable. If you would like to unsubscribe the package next month, please make sure you turn off the auto-renew feature before the monthly debit date. (For the packages selling in 7-11, there will be no auto-renewal feature.)

How to turn it off? 

Please make sure you turn OFF the auto-renewal feature 24 hours before the monthly debit date. Please go to the platforms you made purchase accordingly for any change related to subscription. (Go to Purchase History and check the debit date.)

Credit card payment:
Step 1: Log in Snapask website.
Step 2: Click " Profile Picture"
Step 3: Click " Account "
Step 4: Click " Plan & Packs"
Step 5: Click "Cancel subscription"


Google Play payment:
Step 1: Log in Snapask App
Step 2: Click " Setting"
Step 3: Click " Purchase Question Quotas"
Step 4: Click " My Plan" and go to Google account
Step 5: Click " Manage your subscriptions "
Step 6: Click " Cancel subscriptions"
(For further information please refer to: here）

iTunes payment:
Step 1: Log in Snapask App
Step 2: Click " Setting"
Step 3: Click " My Plan " and fo to iTunes account
Step 4: Verify Apple ID
Step 5: Click "Manage your subscriptions"
Step 6: Click " Cancel subscriptions"
(For further information please refer to: here）